FAQs
- What materials are your jewellery pieces made from?
Our jewellery pieces are crafted using high-quality materials, including sterling silver, 14ct gold, and genuine gemstones, ensuring both durability and elegance.
- How do I find my ring size?
To find your ring size, refer to our comprehensive Size Guide, complete with easy-to-follow instructions. We also offer a range of adjustable rings suitable for everyone, ensuring a perfect fit every time
- Do you offer international shipping?
Yes, we offer worldwide shipping to bring our exquisite pieces to customers around the globe. Shipping options and rates can be found during the checkout process.
- What is demi-fine jewellery?
Demi-fine jewellery is a category that blends the affordability of fashion jewellery with the high-quality materials and craftsmanship of fine jewellery. Our demi-fine pieces offer a perfect balance of elegance and value.
- How do I care for my jewellery?
To maintain the beauty of your jewellery, we recommend gentle cleaning with a soft cloth and storing it in a cool, dry place. For specific care instructions, please refer to our Jewellery Care Guide.
- What is your return policy?
We want you to be thrilled with your purchase. If for any reason you're not satisfied, we offer a hassle-free return policy within 14 days of delivery. Please review our Delivery & Return page for more details.
- Do you offer gift packaging?
Yes, each piece of jewellery is elegantly packaged in our signature gift pouch or box, making it a perfect gift for your loved ones or a treat for yourself.
- How can I contact your customer support?
Our dedicated customer support team is here to assist you. You can reach us via email at info@saross.co.uk or through our Contact Us page.