Delivery & Returns

ORDER PROCESSING:

Please allow approximately 3 days to process your order. Expect an email within this timeframe to notify you that your order is on its way!

DELIVERY OPTIONS:

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Delivery is available for addresses within the UK, Europe, and international destinations. If the delivery option does not show up during checkout, your order is not eligible for local delivery.

UK SHIPPING:

Orders are generally shipped within 3 days using our trusted shipping provider. A flat rate shipping fee of £2.95 applies to UK orders under £50. Orders over £50 enjoy free delivery.

Shipping option

Estimated delivery time

Price        

Standard UK Shipping

2-4 business days

£2.95 (Free for orders over £50)

EUROPEAN SHIPPING:

We offer shipping to various European countries, including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Shipping charges for European orders will be calculated and displayed at checkout.

Shipping option

Estimated delivery time

Price                        

European Shipping

2-11 business days

£7.99

INTERNATIONAL SHIPPING:

We offer international shipping to the following countries: United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, and the United States.

Shipping charges for international orders will be calculated and displayed at checkout.

Shipping option

Estimated delivery time

Price                           

International Shipping

3-17 business days

£15.99

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Saross is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS, AND EXCHANGES:

We accept returns up to 14 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged, please email us at info@saross.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@saross.co.uk.